Returns & Refunds

We want you to feel completely confident in your VELARÉ purchase. If something isn’t quite right, our returns process is simple and straightforward.

30-Day Return Window

You have 30 days from the date of delivery to return an eligible item for a refund or exchange. After 30 days, we are unable to offer a refund or exchange.

Eligibility

To be eligible for a return, items must be unworn, unwashed, and undamaged, with all original tags and packaging attached. Final sale items, gift cards, and made-to-order pieces are not eligible for return.

How to Start a Return

1. Email support@retailusa.store with your order number and the item(s) you’d like to return.
2. Our team will send you a return authorization and shipping instructions.
3. Pack the item securely in its original packaging and attach the provided label.
4. Drop off your package with the designated carrier.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges, where applicable, are non-refundable.

Exchanges

Need a different size or color? The fastest way is to return your original item and place a new order for the item you’d like, once your return has been submitted.

Damaged or Defective Items

If your item arrives damaged or with a manufacturing defect, please contact us within 7 days of delivery with photos of the issue, and we will arrange a replacement or full refund at no cost to you.

Contact Us

Questions about a return or refund? Email us at support@retailusa.store.